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Contact Us

1. Compensation check for $300 and six months free service from a cellular phone company
   
   "I had a number of problems with the service and customer support of a well-known cell phone company.   Having no success dealing with them directly and with my frustrations getting the better of me, I asked SavvyChicks to handle the complaint on my behalf.   They were very professional & efficient.   After the phone company received the letter drafted by SavvyChicks, I received a $300 refund, 6 months free service and a letter of apology."
   
   
   
2. $700 refund on a flight to San Francisco
   
   "I contacted SavvyChicks after I couldn't resolve the issue myself.   I had bought a ticket over the Internet yet when I got to the airport to pick it up there was no record of my purchase.   I had to buy another flight and pay top dollar.   The airline denied my original booking even though I had proof on my credit card statement!   I was frustrated for weeks with no results.   The airline refunded my $700 immediately after receiving the letter from SavvyChicks."
   
   
   
3. Exchange of faulty designer luggage
   
   "I bought an expensive leather suitcase and the next day the strap broke.   I took it back to the shop and they refused to even give me a credit.   I called their head office myself, they were unbelievably rude and uncooperative.   I contacted SavvyChicks and they wrote 2 letters to the shop.   I finally received a replacement bag!"
   
   
   
4. Refund on 2 return flights to Antigua & $2000 insurance check
   
   "I heard about SavvyChicks from my boss and contacted them regarding my vacation last year.   I had to fly home early because I was ill.   The insurance company refused to pay for flight I had to buy to get home.   SavvyChicks did a marvelous job by pursuing the company and writing and faxing them to ensure they would process my claim.   They were very professional and kept me informed every step of the way.   I got more than I hoped for:  first came a reimbursement check for $2000 and I thought that would be it.   But then a week later came the confirmation that they would honor my insurance claim after all.   I received a refund for everything I paid!   I'm sure I would not have gotten a refund without SavvyChicks and I strongly recommend them to anyone who has a complaint."
   
   
   
5. Apology and $50 in supermarket coupons
   
   "I went to a large, well known supermarket late at night expecting to do my weekly shopping.   The whole section of fresh fruit and vegetables was completely bare, and there were boxes strewn all over the floor as the assistants stacked shelves.   It was only 11 at night, yet there was little selection available in the dairy and meat sections, either (this store is supposed to be open 24 hours).   When I asked for help, the salesgirl was rude.   Using the SavvyChicks templates, I wrote a letter to the customer service department and received $50 in coupons for my next visit there plus an apology!   Thanks a million!"
   
   
   
6. $500 worth of car accessories as compensation from a garage
   
   "I used the complaint letter templates to successfully resolve my recent car problems.   I bought a brand new car that was under warranty for 3 years.   It broke down three months after I bought it and had to be towed back from New York to Trenton.   I complained that I missed my friend's wedding and was given both free service, the use of a rental car and a refund for the towing cost.   Later, when my car was returned to me, the full tank of gas in it had disappeared and there was an extra 80 miles on the car.   I complained again and received a coupon for three free oil changes, a $500 chrome wheel cover for the back of my car, plus an apology from the service manager.   These letters are strong, but they really work!"
   
   
   
7. Compensation check of $300 and faulty ceiling fan repaired for free
   
   "When I spent $300 on my ceiling fan I expected it to be the finishing touch to my newly decorated kitchen.   Unfortunately, the unit was either defective or improperly installed.   The halogen lights fell down and smashed on the tile floor, damaging both the tile and the countertops.   It was very dangerous and could easily have hurt me.   I complained for three months to the shop, the head office and the regional office with no results.   They ignored both my letters and persistent phone calls.   Two weeks after I hired SavvyChicks to write to them, a rep from the fan manufacturer made a personal visit to my house to inspect the system.   They replaced the floor and damaged fixtures and paid for an electrician to rewire the lights and provide a new fan.   On top of that I was given $300 compensation from the company for all my trouble and stress.   Thanks!"
   
   
   
8. $250 in coupons for free portraits from photography store
   
   "I received a phone call from a local photography studio offering a free studio makeover and photographs.   The experience was a disaster!   After my arrival at 9 am I was told they were running 3 hours late and that I should return at lunchtime.   That was bad in itself.   When I returned I had my makeover while squished into a shabby dressing room with four other people.   The makeup looked filthy and I was treated rudely.   Using the complaint letter templates, I complained and got a $100 check to cover the cost of my pictures.   A week later when I went to view the prints, they were awful, the room stank of body odor and the saleswoman informed me that the prints would cost more than $300.   I again wrote to the managing director and demanded an apology and all of my prints for free.   I got them!"
   
   
   
9. Gift certificate for a free meal for four people in a family restaurant
   
   "I took my grandmother to a well-known chain restaurant for her birthday.   She likes it there because the staff makes a fuss and sings to you at your table.   I informed staff upon arrival that it was her birthday, but they didn't acknowledge it.   There were no balloons, no cake, no fuss and it was very disappointing for her.   I used a template letter from SavvyChicks to inform their head office about the slight.   They sent my grandmother a bouquet of flowers and a box of chocolates as an apology, along with a gift certificate for a meal for 4 people at their restaurant.   I can't say enough about these letters and how well they work!
   
   
   
10. Three months free cable and a $50 check
    
    "The picture quality on the television through my cable provider was of really poor quality and no matter how many times I called them they never seemed to correct it.   I got fed up of being put on hold for up to 40 minutes at a time so I contacted SavvyChicks.   They wrote a really strong letter of complaint to them and even reported them to the state and federal regulatory agencies.   Within a few weeks the technicians came and fixed the wires and I received a check for $50 (a nice surprise).   When my bill arrived they also credited me with 3 months of free service.   I have no doubt that without SavvyChicks I would not have received such a generous offer from the cable company."
    

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